Cancellation Policy
VisionWault Order Cancellation Policy
We understand that plans can change. At VisionWault, we’ve made order cancellations simple and transparent.
Cancellation Timeframe
- You can request a cancellation any time before shipping.
- If you cancel after placing the order but before shipping, a ₹100 cancellation fee will be deducted for prepaid orders.
How to Cancel
To cancel your order, contact us with your order number via:
- WhatsApp: +91 987654321 (Text Only)
- Email: visionwault@gmail.com
Customized / Power Lens Orders
- Orders with customized power lenses cannot be canceled once placed, as they are custom-made for each customer.
Cancellation After Shipping
- If your order has already shipped, a ₹150 cancellation fee will be deducted for prepaid orders.
- You must first receive the package and then follow our Return & Refund Policy to get your refund.
Refund Process
- For eligible cancellations (before shipping), refunds are processed within 7 working days back to your original payment method.
- Shipping fees (if any) are non-refundable.
Special Conditions
- If you entered incorrect details (address, phone number, etc.), please contact us immediately. Changes cannot be guaranteed once processing begins.
- If there is a delay from our side, we will notify you. You may choose to wait or request a full refund.
Need Assistance?
WhatsApp: +91 987654321 (Text Only)
Email: visionwault@gmail.com
Policy applies to all orders placed on or after 20th September 2025.