Return / Replacement
VisionWault Return, Exchange & Refund Policy
At VisionWault, we want you to love what you wear. If something isn’t right, we make returns and exchanges simple and hassle-free
If approved, a replacement will be delivered within 7-10 business days.
Return & Exchange Window
You can request a return or exchange within 3 days of receiving your order.
Unfortunately, we cannot accept requests after this period.
Eligibility Criteria
- Sunglasses must be unused and in original condition
- Original security tag/QR tag must be attached
- All packaging, case, and accessories must be included
- Request must be raised within 3 days of delivery
Mandatory Unboxing Video
If you receive a damaged, defective, or wrong product, a clear unboxing video is required.
- Video must show unopened package, shipping label, and product condition during unboxing
- Issue must be reported within 5 hours of delivery along with video & images
Note: Claims without an unboxing video will not be accepted.
Returns Not Accepted If
- Product is used or damaged after delivery
- Original packaging or security tag is missing
- No unboxing video for damaged/wrong item claims
- Request raised after 3 days
- Discounted (promo-code used), prescription, or international orders
Easy Exchanges
- First exchange is free
- From second exchange onward, ₹150 per request will be charged
- If pickup is unavailable, self-ship your order — we reimburse shipping cost up to ₹150 as store credit
- Exchange order is shipped after inspection of returned item
Refund Policy
For Prepaid Orders
- ₹100 processing fee will be deducted
- Refund credited to original payment method within 7 working days
For COD Orders
- Refund issued as VisionWault Store Credit, valid for 24 months
Custom/Prescription Sunglasses
- Non-returnable (custom-made)
- If we made an error, we’ll replace at no cost
- Report issues within 24 hours with unboxing video
Shipping & Delivery Timelines
- Orders dispatched within 24 hours of confirmation
- Metro Cities: 3–4 working days
- Non-Metro/Rural Areas: 5–8 working days
- Delays may occur due to weather, logistics, or other unforeseen events
Need Assistance?
WhatsApp: +91 987654321 (Text Only)
Email: visionwault@gmail.com
Policy applies to orders placed on or after 20th September 2025.